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salesforce.com

Agents are likely to struggle

What should the prompt cover?

18 findings · 5 selected

Failures (9)

Warnings (9)

Task

What does salesforce.com do and who is it for? Explain it back to me.

Waiting for the agent’s first step…

Critical access blockers remain

These checks describe whether an ordinary agent can enter, read, and operate the public site.

  • Agents can reach the site

    Crawler access and bot defenses.

    0 / 2 passed
  • Core content is available

    Useful content remains accessible without a fragile browser-only path.

    1 / 2 passed
  • Navigation fails safely

    Redirects and missing pages give agents a recoverable path.

    1 / 1 passed
  • Controls are understandable

    Forms and interactive controls expose usable names and structure.

    2 / 2 passed

Evaluated surfaces have material gaps

The public website is always evaluated. Optional surfaces appear when the scan finds positive evidence that they apply.

Public website

Needs work

67%

8 of 16 mature checks passed

API

Blocked

29%

1 of 8 mature checks passed

Authentication

Needs work

50%

1 of 3 mature checks passed

MCP

Ready with gaps

83%

0 of 1 mature checks passed

Fix these gaps first

Critical access gaps come first, followed by other applicable readiness gaps.

  1. 01

    Not blocked by bot detection

    Allowlist known AI agent User-Agents (ChatGPT-User, ClaudeBot, Google-Extended, DeepSeekBot) in your WAF or bot-detection rules.

    Critical access
  2. 02

    Agent crawler reachability

    Verify that major agent User-Agents can reach the homepage. If your WAF or bot rules block them, remove or narrow the blocking rule. Add an allow rule only when your security setup denies them by default.

    Critical access
  3. 03

    Content without JavaScript

    Server-side render your homepage so AI crawlers see meaningful content without JavaScript. Ensure an H1 and 500+ chars of text in raw HTML.

    Critical access
  4. 04

    OpenAPI spec published

    Publish an OpenAPI (Swagger) specification at /openapi.json or /api/openapi.yaml. This is how agents understand your API surface automatically.

    Other readiness checks
  5. 05

    Scoped permissions

    Declare scoped API permissions where machines can read them: named OAuth scopes in your OpenAPI security schemes, or scopes_supported in RFC 9728 protected-resource metadata. Prose descriptions of roles help humans, but agents need the machine-readable declaration to request least-privilege access.

    Other readiness checks

Audit the checks behind the score

Applicable evidence is grouped by how it contributes to this preview model. Bonus checks appear only when they add points.

Essential3 of 10 passed · 26.7 / 80 points
  • Content without JavaScriptPartial (33%)

    Only 5504 chars of text content, no H1 tag - agents see limited content

    Recommendation

    Server-side render your homepage so AI crawlers see meaningful content without JavaScript. Ensure an H1 and 500+ chars of text in raw HTML.

  • Not blocked by bot detectionFailed

    Agents blocked: GPTBot, ClaudeBot, ChatGPT-User, PerplexityBot, Google-Extended, Applebot-Extended

    Recommendation

    Allowlist known AI agent User-Agents (ChatGPT-User, ClaudeBot, Google-Extended, DeepSeekBot) in your WAF or bot-detection rules.

  • Redirect hygienePassed

    No meta-refresh stubs, JavaScript-redirect stubs, or cross-domain hops across 6 checked pages

    Recommendation

    Replace meta-refresh and JavaScript-only redirects with real HTTP 301/302 redirects. Non-JS agents never execute location.href or wait for a meta refresh - they see only the stub page. Verify with curl -sI <url> - you should see a Location header, not a 200 with a near-empty body.

  • Content behind authPassed

    All 5 sampled pages are publicly readable (4 with substantive content)

    Recommendation

    Serve your content pages without a login wall. Agents cannot complete auth flows while browsing - a 401/403 or a login-form page is invisible content. Keep public documentation public; if some content must stay gated, publish an ungated summary so agents can still represent it.

  • OpenAPI spec publishedFailed

    No OpenAPI/Swagger specification found

    Recommendation

    Publish an OpenAPI (Swagger) specification at /openapi.json or /api/openapi.yaml. This is how agents understand your API surface automatically.

  • Markdown content negotiation (acceptmarkdown.com)Failed

    Not acceptmarkdown.com compliant: Accept: text/markdown returned text/html; charset=utf-8; Vary header missing Accept (got "accept-encoding")

    Recommendation

    On the responses that serve text/markdown via Accept negotiation, add Accept to the Vary header (Vary: Accept, Accept-Encoding). Without it, CDNs can serve the cached HTML variant to an agent asking for markdown (or vice versa), depending on which variant landed in cache first.

  • Agent crawler reachabilityFailed

    Some AI crawlers are blocked - ChatGPT-User: blocked, ClaudeBot: blocked, Google-Extended: blocked, ora-agent: reachable, DeepSeekBot: reachable

    Recommendation

    Verify that major agent User-Agents can reach the homepage. If your WAF or bot rules block them, remove or narrow the blocking rule. Add an allow rule only when your security setup denies them by default.

  • OAuth 2.0 supportPassed

    OpenID Connect discovery endpoint found at https://login.salesforce.com

    Recommendation

    Implement OAuth 2.0 for API authentication. Publish your authorization server metadata at /.well-known/oauth-authorization-server.

  • Scoped permissionsFailed

    No declared OAuth scopes, security schemes, or scoped-permission documentation found

    Recommendation

    Declare scoped API permissions where machines can read them: named OAuth scopes in your OpenAPI security schemes, or scopes_supported in RFC 9728 protected-resource metadata. Prose descriptions of roles help humans, but agents need the machine-readable declaration to request least-privilege access.

  • JSON error responsesFailed

    API does not return JSON error responses (or no API detected)

    Recommendation

    Return structured JSON error responses with error codes, messages, and resolution hints. Agents can't parse HTML error pages.

Recommended7 of 18 passed · 13.4 / 20 points
  • Developer resource discoverabilityPartial (67%)

    Agent found developer resources by name including developer portal (6 relevant pages). Not found via search: API docs, OpenAPI spec

    Recommendation

    Make your developer resources (API docs, OpenAPI spec, auth docs, webhooks, MCP server) discoverable by name. Publish them at predictable URLs, list them in llms.txt, and include your product name in page titles and headings so search engines surface them for name-based queries.

  • Brand name discoverabilityPassed

    salesforce.com appears at position #1 in a clean brand-name search for "Salesforce crm" (3 total matches)

    Recommendation

    Make sure a clean search for your brand name returns your own domain in the top results. If it does not, your brand may be too generic, conflict with a more established term, or not yet indexed. Strengthen brand-name search by claiming consistent NAP across listings, earning press mentions that link to the canonical domain, and avoiding redirect chains that mask the apex domain in search results.

  • Sitemap existsPartial (50%)

    Sitemap found at https://www.salesforce.com/sitemap.xml but XML parsing failed

    Recommendation

    Add a valid XML sitemap at /sitemap.xml listing all indexable URLs. Include lastmod dates and keep it under 50MB.

  • JSON-LD structured dataPartial (75%)

    JSON-LD Organization with name + description - add url and sameAs/logo/address for full score

    Recommendation

    Add JSON-LD structured data to your homepage using the identity type that matches your site - SoftwareApplication for products, Organization or LocalBusiness for companies, Person for personal sites, Article for blogs - with name, description, url, and type-appropriate fields (offers, sameAs, author) so AI can parse your identity programmatically.

  • Public API/docs linked from homepagePartial (67%)

    API/docs link found on homepage (https://developer.salesforce.com/events) but page is thin or unreachable

    Recommendation

    Publish API documentation at a discoverable URL (/docs, /api, /developers). Include authentication, endpoints, and example requests.

  • Agent instruction / when-to-usePassed

    When-to-use guidance found in llms.txt

    Recommendation

    Tell agents when to reach for you: add a 'when to use this' section to your llms.txt (or a dedicated agent-instructions file) that names your best-fit use cases and how an agent should call you. Be specific about the jobs you are right for - generic marketing copy does not read as guidance.

  • Metadata completenessPassed

    All metadata signals present: canonical URL, lang="en", og:image, og:type

    Recommendation

    Add all four signals to your homepage: , , , and . Agents use these for entity resolution and attribution.

  • Organization schema completenessPartial (50%)

    Organization schema found but missing: contactPoint

    Recommendation

    Add Organization JSON-LD that includes both contactPoint (with email/phone and contactType) and address (PostalAddress). This lets AI verify your business legitimacy and answer contact queries.

  • Trust anchor pagesPassed

    All trust anchor pages verified: About, Contact, Privacy

    Recommendation

    Publish real /about, /contact, and /privacy pages with at least 500 characters of content each. These are the pages AI agents check to verify your business is legitimate before recommending you.

  • Page token budgetPassed

    All 6 measured pages fit an agent context budget (largest ~4K tokens)

    Recommendation

    Keep each page's extracted text under ~100K characters (~25K tokens) so it fits an agent's context window without truncation. Split oversized reference pages into focused per-topic documents and link them from an index. Check a page with curl -s <url> | wc -c and remember agents read the extracted text, not the raw HTML.

  • Code fence validityPassed

    Code fences balanced across 1 markdown document

    Recommendation

    Close every fenced code block (``` or ~~~) in your served markdown. CommonMark treats everything after an unclosed fence as code, so an agent parsing the document silently loses the rest of it. Count fence lines per file - the total must be even.

  • Developer portalPassed

    Developer portal found at /docs

    Recommendation

    Create a developer portal at /developers with API keys, documentation, quickstart guides, and a sandbox environment.

  • Public API with reachable endpointsFailed

    No publicly reachable API surface detected (REST and GraphQL both absent or auth-gated)

    Recommendation

    Expose a public REST or GraphQL API. AI agents need programmatic access - not just a web UI - to integrate with your product.

  • Agent onboarding frictionPartial (50%)

    Onboarding signals described but not verified live: free tier available, self-serve key generation, sandbox/test environment

    Recommendation

    Offer a free tier or trial, self-serve API key generation, and a sandbox environment. Agents can't fill out 'contact sales' forms.

  • MCP server / manifestPartial (83%)

    First-party MCP server published by product org (npm, @salesforce/mcp, 24216 score). Add live handshake at /.well-known/mcp for full credit.

    Recommendation

    Build an MCP (Model Context Protocol) server exposing your API as tools. Use Streamable HTTP transport for full score. This lets Claude, ChatGPT, and other AI agents call your product natively.

  • CLI tool availablePartial (67%)

    CLI tool mentioned in llms.txt

    Recommendation

    Publish an official CLI tool on npm, PyPI, or Homebrew. A CLI lets agents and developers script interactions with your product without building API integrations from scratch.

  • API schema complexity analysisFailed

    No API schema detected

    Recommendation

    Make your API spec self-describing: a unique operationId and a description on every operation, typed parameters, and response schemas. For GraphQL, a fully typed schema with a documented cost or rate limit reads best.

  • Function calling compatibilityFailed

    No API spec found - function calling requires discoverable endpoints

    Recommendation

    Ensure API endpoints have unique operation IDs, typed schemas, and descriptions compatible with LLM function-calling formats.

Bonus signals14 positive · +2.8 points
  • Wikipedia / Wikidata entity presencePartial (50%)

    Wikidata Q941127 (Salesforce) verified - draft a Wikipedia page with cited references to complete knowledge graph coverage

    Recommendation

    Establish a Wikipedia article and a Wikidata entity for your brand, with the domain set as the official website (Wikidata property P856) and a corresponding external link on Wikipedia. Wikipedia is the largest single source of citations in ChatGPT and a primary input to Knowledge Graphs across Google, Bing, and LLM training data. Earn third-party press coverage first to satisfy notability, then draft the article with cited references rather than self-promotion.

  • NPM/PyPI SDK packagePassed

    NPM package found: @salesforce/cli - "The Salesforce CLI"

    Recommendation

    Publish a JavaScript/TypeScript SDK package on npm so developers can integrate your API programmatically. In package.json set repository to your source repo and homepage to your product domain - these links are how agents confirm the package is your official SDK rather than a third-party tool with a similar name.

  • Listed on skills.shPassed

    1 official skill published on skills.sh - 1 total installs (skills.sh/sshvarzman-salesforce)

    Recommendation

    Publish agent skills on skills.sh so AI agents can discover your product's capabilities. Create a SKILL.md in your GitHub repo and register it with 'npx skills add'. See skills.sh/docs.

  • MCP well-known discoveryPartial (50%)

    MCP server at https://developers.salesforce.com/mcp - consider adding /.well-known/mcp for standard discovery

    Recommendation

    Serve your MCP server at /.well-known/mcp, publish a server-card.json at /.well-known/mcp/server-card.json, or reference it in llms.txt so agents can discover it automatically without manual URL input.

  • llms.txt existsPassed

    Found the llms.txt at https://salesforce.com/llms.txt.

    Recommendation

    Create an llms.txt file at your domain root (/llms.txt) - the AI equivalent of robots.txt. Write at least 100 characters of real content: what your product is, what it does, and links to your key docs. Then verify it with curl https://yourdomain.com/llms.txt - you should see your text, not HTML. If your app returns its homepage for every URL (common with single-page apps), add a static file route so the raw text is served. A placeholder with just a heading earns no credit.

  • llms.txt formattingPartial (50%)

    The llms.txt contains markdown links and has 3761 lines, but it doesn't start with a markdown heading.

    Recommendation

    Format your llms.txt as a navigation index: start with a markdown heading, include markdown links to deeper resources, and keep it under 30,000 characters. If you have more to say, move long-form content into /llms-full.txt or per-section files (e.g. /docs/llms.txt, /api/llms.txt) and link to them from the main index.

  • llms.txt links resolvePassed

    All 5 probed llms.txt links resolve to real content

    Recommendation

    Make every link your llms.txt declares resolve to real content. Verify each one with curl -L <url> - you should see the linked document, not your homepage. If your app returns the homepage shell for unknown paths (common with single-page apps), a 200 status is not proof: check the body. Fix or remove any dead link; agents that follow the index treat a broken link as a dead end.

  • OAuth Protected Resource metadata (RFC 9728)Passed

    RFC 9728 metadata at https://api.salesforce.com: resource=https://api.salesforce.com:443, authorization_servers (1), scopes_supported (4)

    Recommendation

    Publish RFC 9728 protected-resource metadata at /.well-known/oauth-protected-resource. Include the resource field plus enough supporting metadata - your authorization servers, supported scopes, accepted bearer methods - that an agent can work out how to authenticate without first triggering a 401.

  • Agent auth discovery metadataPartial (33%)

    PRM + AS metadata both present (PRM discovered at https://api.salesforce.com) (AS metadata fetched from advertised origin https://api.salesforce.com) but AS metadata has no agent_auth block

    Recommendation

    Publish RFC 9728 protected-resource metadata at /.well-known/oauth-protected-resource on your resource server (the host that actually serves the API, e.g. api.) with resource and authorization_servers. Publish RFC 8414 authorization-server metadata at /.well-known/oauth-authorization-server on the AS origin, and include the WorkOS auth.md agent_auth block with register_uri, identity_types_supported drawn from the spec enum (anonymous, identity_assertion - variants like verified_email or urn:ietf:params:oauth:token-type:id-jag belong inside identity_assertion.assertion_types_supported, not at the top level), and a sibling per-type block for each advertised type (anonymous.credential_types_supported; identity_assertion.assertion_types_supported + credential_types_supported) so agents can look up the request shape. Cross-link by listing the AS origin in PRM authorization_servers, and point agent_auth.skill back at your published /auth.md. Spec: https://workos.com/auth-md.

  • Multi-language SDK packagesPartial (33%)

    SDK package found only in npm

    Recommendation

    Publish official SDK packages across multiple language ecosystems (npm, PyPI, Go modules, RubyGems). Auto-generate them from your OpenAPI spec using tools like openapi-generator. For each package set the project URL or homepage to your product domain (package.json repository/homepage, PyPI Home-Page or project_urls, RubyGems homepage_uri) - this is how agents verify the package is your official SDK.

  • NLWeb /ask endpointPassed

    NLWeb /ask endpoint exists but requires authentication (HTTP 403, via POST)

    Recommendation

    Implement Microsoft's NLWeb protocol by adding a POST /ask endpoint that accepts natural-language queries and returns JSON with _meta (response_type, version). See github.com/microsoft/NLWeb.

  • Native interactive controlsPassed

    635 native controls, 0 non-native div-soup affordances (100% native).

  • Accessible names on controlsPassed

    549/635 interactive elements have a computable accessible name (86%).

  • Accessibility-tree injection safety (bonus)Passed

    No hidden instruction text detected in accessibility-tree attributes or off-screen content.

Inspect the underlying audit

The complete Ora audit uses evidence from the scan on . After applying changes, run another scan from the homepage to refresh these recommendations.

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Source: Ora API

Snapshot 2026-08-23T22-37-06-585Z